No, we do not charge extra costs for this.

You can easily pay via iDeal, Mister Cash, the VVV gift voucher, PayPal, Giropay and AfterPay.

After your order has been placed, you will receive a confirmation email from us with an invoice. It may be that it ended up in your spam box.

All our packages are sent by registered mail. This means that you must sign for receipt. If you are not at home, the package will be delivered to the nearest PostNL point. Please note that the package will only be here for 7 days.

Yes, as soon as your order has been shipped you will receive an email from us with a link where you can track the package.

No, you can only have your order delivered.

All our packages are sent with PostNL.

All our lamps are custom made especially for you. As a result, the delivery time is between 2 and 5 working days. The current delivery time is indicated for all our products. Unfortunately, we cannot take into account possible delays at PostNL.

We do not charge shipping costs for orders over €15. Do you order an item under €15? Then we charge shipping costs for this. The Netherlands: €7.25, Belgium: €14.75, Germany: €14.75

Combining different LED lamps creates a unique creation. We recommend the st64 model with the g95 model in combination.

All our light sources are fitted with brown glass. As a result, the lamp will emit a nice warm light.

If you have received a damaged item, please contact us. We will then repair or replace the item as soon as possible.

We do everything we can to ensure that the ordering process and delivery run as smoothly as possible. If something has gone wrong, you can send an email to: info@touwlampshop.nl.

When purchasing online you have the legal right to return an item. After receiving your order you have 14 days to return the product. Unfortunately, custom items cannot be returned. So always contact us before returning an item. Returning an item is at your own expense. The current costs can be found on postnl.nl.

Do you have a question/comment? You can send an email to: info@ropelampshop.nl. Prefer to call? You can reach us by phone on +0031 10 304 6031.

Unfortunately we cannot help you with this, we do not have an assembly service. Can't figure it out? We are happy to help you by phone to help with the installation. You can reach us on +0031 10 304 6031.

We guarantee that the lamp works on arrival. Unfortunately, we cannot give a guarantee on the lifespan as this depends on many factors. It may therefore be advisable to purchase a spare lamp to save on shipping costs.

Yes, we give a standard 1 year (factory) warranty on our lamps. This warranty does not affect the legal warranty.

Yes, all lamps are suitable for dimming. For this you need to connect an LED dimmer to the lamp. This in combination with dimmable LED lamps.

This is an on/off switch. This allows you to switch each fitting individually.

Yes, we are available on working days between 9:00 AM and 8:00 PM. On Saturday from 9:00 AM to 5:00 PM and Sunday from 12:00 PM to 5:00 PM. Our telephone number is: +0031 10 304 6031.